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Updates to Priority One Hardware Support Renewals of Priority One Hardware support agreements on or after 4/01/2010 will no longer include Command Alkon Moisture Probes as part of the base coverage. Coverage for Command Alkon Moisture Probes will instead be offered as an optional item. This option will apply to producers that have Command Alkon Moisture Probes installed and in use at their sites, and maintain Hardware Coverage on their batch control. Cost of coverage is offered for $49 per year for each probe, payable for all probes at a single site. All probes at the same site must be covered. The producer can choose which site(s) they wish to cover. If coverage is not desired for a site, a probe can be returned to Command Alkon for a repair and return price, including shipping, of $499. Additional terms and conditions apply, so contact insidesales@commandalkon.com for details. In all cases, all phone support plans for your batch system will continue to include troubleshooting support and assistance for your Command Alkon Moisture Probe. These changes increase the number of choices available when choosing a support plan, and represent a single step in our efforts to introduce additional flexibility into the support options offered to our customers. |
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| Command Alkon Incorporated 1800 International Park Dr. Suite 400 Birmingham, AL 35243 |
1-800-624-1872
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