Our philosophy of partnership with every customer is most apparent in our daily interactions with Integra users. Our support begins with on-site installation, on-site training and "go-live" services. It continues as part of a long-term relationship guaranteeing that every customer call is responded to rapidly on a 24/7, 365 days per year basis and all new software releases and upgrades for licensed modules (with valid Annual Support) at no additional charge.
E-MAIL SUPPORT (accessible during normal US business hours) - integrasupport@commandalkon.com
PHONE SUPPORT: 630.515.0200
FAX: 630.515.0214
Assured Response
Our call management system provides complete tracking and analysis of each request for assistance, ensuring that each call is responded to and promptly answered. Recent studies show that 85% of all telephone contacts with the Integra Product Division are answered and responded to within 10 minutes. This is a clear indication of our commitment to our customers and the inherent quality of our products.
Constant, Consistent Upgrades for All Users
Well–designed, easy-to-use products go a long way towards the satisfaction of our customers. Another component of the our philosophy is also key: All customers are on exactly the same version and release level of Integra products because there are no license fees associated with new releases or upgrades. This helps ensure product quality, improves supportability and provides continuous productivity and profitability enhancements to every Integra customer.
Total Commitment to Quality
Another component of the Integra success story is a firm commitment to product quality from initial design through delivery and installation at each customer site. A regimented and exhaustive quality assurance testing program is applied to every new product and release. No product can be shipped until it has successfully exceeded our standards.