Command Alkon Incorporated - Solutions for Ready Mixed, Aggregate, Asphalt and Concrete Producers
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Command Alkon Incorporated - Solutions for Ready Mixed, Aggregate, Asphalt and Concrete Producers
Command Alkon Incorporated - Solutions for Ready Mixed, Aggregate, Asphalt and Concrete Producers

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Command Alkon Incorporated - Solutions for Ready Mixed, Aggregate, Asphalt and Concrete Producers
CC2008 Breakout Sessions
Tracks | Descriptions | Schedule | Skill Levels | Formats

View descriptions for a session in any of these tracks.

BATCH TRACK SESSIONS

BAT-001 COMMANDbatch Today and Tomorrow
1 Hour
Skill Level: Beginner, Intermediate., Advanced

Learn about the newest COMMANDbatch features available, preview the current development efforts to be released in the next scheduled release, and look where the product is headed over the next several years.

BAT-002 Plant Automation and the Plant Control Network
1 Hour
Skill Level: Intermediate., Advanced

This session will look at COMMANDbatch's expanded control architecture including distributed IO, wireless data devices, temperature inputs, silo level monitoring, and much more.

BAT-003 COMMANDbatch Basics for New User(INCLUDES HANDS-ON)
1 Hour
Skill Level: Beginner

This session is designed for employees that are new to COMMANDbatch and will familiarize them with basic navigation and batching functionality.

BAT-004 COMMANDbatch Plant Performance(INCLUDES HANDS-ON)
2 Hours
Skill Level: Intermediate

This session is designed to familiarize employees responsible for plant optimization with adjusting parameters for weigh up and discharge problems. Topics include overview of the Productivity form, Weigh up Diagnostics, feed cycles, understanding of how the system learns, how to make the adjustments and discharge diagnostics.

BAT-005 COMMANDbatch Inventory Control and Reports(INCLUDES HANDS-ON)
1 Hour
Skill Level: Intermediate

This session is designed for employees responsible for inventory control. Topics include configuring inventory parameters, low inventory alerts, trucks low feature, inventory adjustments, inventory receipts, inventory manual events, and running reports.

BAT-006 COMMANDbatch Order Entry for Advanced Users (INCLUDES HANDS-ON)
2 Hours
Skill Level: Intermediate., Advanced

This session is designed for customers that utilize COMMANDbatch's Local Order Entry module. Topics include Orders, Projects, pricing, tax codes, customers, admix designs, other products, auto add items, and Microsoft MapPoint interface.

BAT-007 COMMANDbatch Plant Watcher (INCLUDES HANDS-ON)
1 Hour
Skill Level: Intermediate

This session is designed to familiarize employees responsible for plant optimization and QC managers with the new Plant Watcher feature for COMMANDbatch systems. Topics include software requirements, profile configuration, overview of monitored events, and Plant Performance report.

BAT-008 COMMANDbatch Special Material Setups (INCLUDES HANDS-ON)
2 Hours
Skill Level: Intermediate

This session is designed for employees responsible for plant optimization. Topics include Admix trims, Admix Designs, Drum Coat trims, 2nd Water, Ice setups, Auto Load Mix, and Auto Add Items.

BAT-009 COMMANDbatch Remote Batching (INCLUDES HANDS-ON)
1 Hour
Skill Level: Beginner

This session is designed to familiarize Operators, Plant Managers and Production managers with the features of Remote batching. Topics include User setups, Soft Manual Station, Driver Authorization Box, End of Day Processes.

BAT-010 COMMANDbatch Introduction to Sequencing & Custom Equations (INCLUDES HANDS-ON)
2 Hours
Skill Level: Advanced

This session is designed for employees responsible for plant optimization. Topics include understanding Sequences, Base Sequence, Default Sequence, Mix specific Sequences, Auto Sequences, basic rules of Sequencing, using Sequence Tracer, understanding Custom Equations, and common custom equations. This session will also include some hands-on with basic sequences and custom equations.

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CONCRETE TRACK SESSIONS

CC-001 Managing Concrete Dispatch
4 Hours
Skill Level: Beginner, Intermediate

Industry expert Jim Wagner provides you with his unique insights into the concrete dispatch function and provides you with options and recommendations for improving your operations. Topics include identifying your problems, identifying service and delivery efficiency, proper operation, office setup, layout and location, staffing, taking the order, managing drivers, ticketing, shipping techniques, coaching your dispatchers, assisting with problem solving, incentives for dispatchers and changing or influencing your market.

CC-002 Scheduling Concrete Dispatch: The Key to Successful Service & Efficiency
2 Hours
Skill Level: Intermediate, Advanced

This session is geared to helping you obtain the most from COMMANDconcrete’s scheduling software. The class will cover various configuration options, proper set up of standard data, and proper operation of the scheduling function. Troubleshooting for inaccurate schedules and scheduling problems will be addressed. Advanced features of scheduling will be demonstrated.

CC-003 Concrete Dispatch Key Performance Indicators
2 Hours
Skill Level: Intermediate, Advanced

This session is targeted at those who manage the concrete dispatch function. The session will review the key performance indicators and related reports for measuring the operational success of your dispatch office. Cost & Profit key performance indicators will also be discussed and the session will review how COMMANDperformance can be used to capture your business metrics.

CC-004 EXP Tracking & Scheduling(INCLUDES HANDS-ON)
1 Hour
Skill Level: Beginner, Intermediate

For users new to EXP Tracking & Scheduling, this hands on training class will prepare you for the newest Tracking and Scheduling module released for COMMANDseries. Some exciting features include dynamic window resizing, user themes management; fast locate functions, and hyperlinks to orders and loads directly from scheduling graphs. The class will also cover the deployment options; performance enhancements; and serviceability enhancements. The one hour session is targeted towards Dispatch Managers; Shippers; Customer Service Representatives; IT & Operations Managers who are new to EXP Tracking & Scheduling. Both Concrete and Aggregate dispatch users will benefit from the enhanced tracking and scheduling features covered in this session.

CC-005 COMMANDseries Configuration(INCLUDES HANDS-ON)
2 Hours
Skill Level: Intermediate, Advanced

This hands-on training session is designed for intermediate to advanced users of COMMANDseries who want to better understand the configuration options available in the application. The session will include a detailed review of the COMMANDseries configuration file. Hands on exercises will include: pricing setup, minimum load charge tables, configuring the Look-up screens, the basics of delivery ticket formatting, and setting up auditing options.

CC-006 COMMANDseries Master File Management(INCLUDES HANDS-ON)
2 Hours
Skill Level: Beginner, Intermediate, Advanced

This session is targeted at users who enter master file information into COMMANDseries including projects, customers, trucks, haulers, trailers, users, and plants. The knowledge gained in this session will help you in performing these tasks more effectively and being able to better evaluate your COMMANDseries setup.

CC-007 COMMANDseries New Features Training (INCLUDES HANDS-ON)
2 Hours
Skill Level: Beginner, Intermediate, Advanced

Take the opportunity to try out some of the newest features of COMMANDseries in a hands on setting. You will learn the set-up and use of COMMANDquote Job Stages and standard quote clauses, Pricing Authority levels, Tax Rate Reduction Profiles, Admix Design functionality Automatic Unloading Charges and MORE! This session is targeted at those who are regular users of the application.

CC-008 How to Hire Concrete Dispatchers
1 Hour
Skill Level: Beginner, Intermediate, Advanced

This session will take a look at the desired skills and personality traits of the ideal dispatcher. The emphasis of the session is on how to find the best candidate for the position and where to look for this person.

CC-009 Concrete Dispatchers Forum
2 Hours
Skill Level: Beginner, Intermediate, Advanced

Participate in this open floor discussion of common issues in the world of concrete dispatch. Industry expert Jim Wagner will facilitate the discussion which will focus on topics such as: Changing the market by guidelines and customer training. Finding good dispatchers. Statusing, driver initiated or automatically by GPS. Ensuring that the statuses needed for reporting are obtained. Priority customer accommodation ideas. Scheduling problems. Converting the customers' optimistic information into reality.

CC-010 A Look into the Crystal Ball: The Ready Mixed Concrete Industry Over The Next Decade and Beyond
2 Hours
Skill Level: Beginner, Intermediate, Advanced

Pierre Villere will discuss all aspects of the future of the ready mixed concrete industry over the course of the next decade, including projected volumes, the impact of increased domestic cement capacity, and the impact of this projected growth on the future of plant, equipment, and technology. This is an essential presentation for anyone who expects to be a factor in this industry over the next 10 years.

CC-011 The Results Of The 2007 NRMCA Industry Data Survey
1 Hour
Skill Level: Beginner, Intermediate, Advanced

Bill Allen will once again present the detailed results of the annual Industry Data Survey, which provides important insight into the health of the industry, and highlights improvements in operational efficiency that have continued to increase profit margins over the last several years.

CC-012 NRMCA Update on Concrete Industry Trends
2 Hours
Skill Level :Beginner, Intermediate, Advanced

This session will be presented by Glen Ochsenreiter, Senior V.P. of Marketing, NRMCA. The session will provide a recap on industry trends based on NRMCA’s recent surveys and research efforts. The presentation will provide a current "snap shot'" of the ready mixed concrete business as well as targeted information of particular interest to dispatchers and operations personnel. Much of the information presented will come from the annual NRMCA Fleet Benchmarking Survey and Concrete Industry Data Survey. Other topics of interest will be a review of NRMCA's new Green Star environmental program, a look at staffing/hiring issues facing ready mixed producers and an entertaining slide-show review of last October's National Driver Championship competition held in Phoenix, AZ.

CC-013 COMMANDconcrete Order Entry & Ticketing(INCLUDES HANDS-ON)
2 Hours
Skill Level: Beginner, Intermediate, Advanced

Learn ways to improve your operational efficiency in your dispatch operations. This session is geared towards daily users of COMMANDconcrete who want to practice alternative options for their daily tasks. Hands on exercises will include: Map Order Entry, Standing Orders, the Order Tree, dumped and resold concrete, deadheading , extra charges, and the bid price calculator.

CC-014 COMMANDconcrete Color Dispensing Interface
1 Hour
Skill Level: Beginner

Your gateway to the world of color, the color dispensing interface is specifically designed to eliminate the costly mistakes associated with the production, scheduling and billing of color concrete. This session illustrates how the color dispensing interface supports order entry processing, batching, dispatching and invoicing to increase margin and profitability. Are your customers ordering colored concrete? If they are, this is a must see!

CC-015 Material Manager(INCLUDES HANDS-ON)
2 Hours
Skill Level: Beginner, Intermediate, Advanced

Tired of entering changes to thousands of mix designs to accommodate seasonal and material changes? This popular session will highlight new developments in the COMMANDseries system that simplify the time-consuming task of maintaining mix designs. Concepts such as “laboratory mixes” and mass-change calculations will be discussed in detail. The presentation is designed for QC and technical personnel as well as management and senior operators responsible for mix design maintenance. COMMANDseries and COMMANDqc mix maintenance features will be briefly compared and contrasted.

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AGGREGATE TRACK SESSIONS

AGG-001 Bulk Materials Dispatchers Forum
2 Hours
Skill Level: Beginner, Intermediate, Advanced

Participate in this open floor discussion of common issues in the world of bulk materials dispatch and scaling operations. Industry experts Allen Bryant and Jeff Van Grootel will facilitate the discussion which will focus on topics such as: “What is “dispatch” for the bulk construction materials industry?”, Truck Tracking and Signaling: “What is the value and what are the barriers to wider use?” Best practices for managing and communicating with hired hauler; Fleet optimization; How can technology help?

AGG-002 COMMANDaggregate Workshop(INCLUDES HANDS-ON)
3 Hours
Skill Level: Intermediate, Advanced

This hands-on session is for existing users of COMMANDaggregate who want to investigate options for improving the efficiency of their dispatch and scaling operations. A new feature from the integration between Apex and COMMANDaggregate, Scale Watcher will be demonstrated. Other topics include order entry, map order entry, standing order, ticketing trucks and trailers, dispatching trucks, and rostering trucks. Also learn more about how to configure and customize COMMANDaggregate to best meet your operational needs. Topics include configuration of the system to support Badge Readers, Flat Scale Interface, Auto-Ticketing, Auto-Statusing, Tracking & Scheduling screen configurations, delivery ticket formatting, auditing options, purging processes, and system and master file configuration options that impact aggregate dispatch
.

AGG-003 Getting the Most out of COMMANDcartage (INCLUDES HANDS-ON)
2 Hours
Skill Level: Intermediate, Advanced

During this training session you will have the opportunity to learn the details of setting up and using COMMANDcartage for effective management of hauler charges and hauler pay. Specific topics to be covered include Cartage Table Setup and the Cartage Hierarchy. The session will focus upon the most common questions and issues encountered with Cartage Management.

AGG-004 EXP Tracking & Scheduling (INCLUDES HANDS-ON)
1 Hours
Skill Level: Intermediate, Advanced

For users new to EXP Tracking & Scheduling, this hands-on training class will prepare you for the newest Tracking and Scheduling module released for COMMANDseries. Some exciting features include dynamic window resizing, user themes management; fast locate functions, and hyperlinks to orders and loads directly from scheduling graphs. The class will also cover the deployment options; performance enhancements; and serviceability enhancements. The one hour session is targeted towards Dispatch Managers; Shippers; Customer Service Representatives; IT & Operations Managers who are new to EXP Tracking & Scheduling. Both Concrete and Aggregate dispatch users will benefit from the enhanced tracking and scheduling features covered in this session.

AGG-005 COMMANDseries Configuration (INCLUDES HANDS-ON)
2 Hours
Skill Level: Intermediate, Advanced

This hands-on training session is designed for intermediate to advanced users of COMMANDseries who want to better understand the configuration options available in the application. The session will include a detailed review of the COMMANDseries configuration file. Hands-on exercises will include: pricing setup, minimum load charge tables, configuring the Look-up screens, the basics of delivery ticket formatting, and setting up auditing options.

AGG-006 COMMANDseries Master File Management (INCLUDES HANDS-ON)
2 Hours
Skill Level: Beginner, Intermediate, Advanced

This session is targeted at users who enter master file information into COMMANDseries including projects, customers, trucks, haulers, trailers, users, and plants. The knowledge gained in this session will help you in performing these tasks more effectively and will help you better evaluate your COMMANDseries setup.

AGG-007 COMMANDseries New Features Training(INCLUDES HANDS-ON)
2 Hours
Skill Level: Beginner, Intermediate, Advanced

Take the opportunity to try out some of the newest features of COMMANDseries in a hands-on setting. You will learn the set up and use of COMMANDquote Job Stages and standard quote clauses, Pricing Authority levels, Tax Rate Reduction Profiles, Admix Design functionality Automatic Unloading Charges and MORE! This session is targeted at those who are regular users of the application.

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JWS TRACK SESSIONS

JWS-001 JWS General Session
2 Hours
Skill Level: Beginner, Intermediate, Advanced

The past, present and future of the Apex product line with an Apex overview, a product overview and a JWS division overview.

JWS-002 JWS Management Q & A
2 Hours
Skill Level: Beginner, Intermediate, Advanced

This session will be held for all Apex Users. JWS Management will hold an Open Forum to discuss the current state of Apex and JWS Services. They will also field suggestions and comments on ways to improve.

JWS-003 Apex Lab (INCLUDES HANDS-ON)
Tuesday afternoon, All day Wednesday, Thursday morning
Skill Level: Beginner, Intermediate, Advanced

An Apex Lab will be offered at the conference to allow Apex Users the opportunity to sit down at a workstation with JWS customer service representatives and programs. Attendees can review and troubleshoot specific issues, see a demonstration of new and existing features, or simply ask unanswered questions. The lab will be open Tuesday afternoon, all day Wednesday and Thursday morning.

JWS-004 Apex Designers
1 Hour
Skill Level: Intermediate

During this session, learn how to customize Apex menus, screens, and lookups to increase productivity.

JWS-005 Automate with Apex
1 Hour
Skill Level: Advanced

Reduce time in the plant. Learn about wireless loader, touch screen interface, traffic lights, and remote ticket printing all integrated with your Apex application.

JWS-006 Scale Watcher
1 Hour
Skill Level: Advanced

Hear how our Scale Watcher Video System offers an integrated solution for providing photo verification of the weighing process.

JWS-007 Apex Data Replication
1 Hour
Skill Level: Intermediate

Learn the many ways to transfer and replicate your data. This session will cover Data Transfer, Direct Transfer, and Data Exchange.

JWS-008 Apex Back Office: Posting Tickets/Invoicing/Imaging/
Payments/Adjustments

1 Hour
Skill Level: Intermediate

Learn how our document imaging can be used for retrieving prior tickets, invoices, and statements. Learn how to enter applied and unapplied customer payments on account. The session will also cover the various uses for A/R adjustments. The discussion will cover the process of posting tickets and generating invoices. Get tips on sorting options and correcting ticket exceptions.

JWS-009 Apex Unattended Ticketing
1 Hour
Skill Level: Advanced

See how to use our unattended vehicle ID system. Learn how to use this RFID technology to streamline your vehicle identification and scale ticketing process using cards, tags, Smartpass and more.

JWS-010 Apex Dispatch
1 Hour
Skill Level: Advanced

This session will provide an in-depth demonstration of the Dispatch module, including entering order dispatches, assigning vehicles to dispatches, and viewing your dispatch schedule.

JWS-011 Apex Inventory & Operations
1 Hour
Skill Level: Beginner

Learn how to update your inventory balances by entering your production totals. Also learn how to use Operations to record downtime or other plant related events.

JWS-012 Apex File Structure & Set Up
1 Hour
Skill Level: Advanced

Learn how the Apex files are structured and how to customize settings to fit your operations. Assign menus and rights to User IDs to help manage your environment.

JWS-013 Crystal Reports for Apex Users
8 Hours - Monday, April 21st
Space limited to first 30 to register for this session
Skill Level: Beginner, Intermediate, Advanced

JWS will offer this one-day training class on the use of Crystal Reports 10 with the JWS Apex System. Crystal Reports is a third-party report writer that can be used for creating custom reports from a variety of different data sources. This tool can also be used to modify existing reports or forms found in the Apex System including tickets, invoices or management reports. Sign up early to guarantee your seat.

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INFORMATION TECHNOLOGY TRACK SESSIONS

IT-001 Upgrading from COMMANDseries Version 5 to CS08
2 Hours
Skill Level: Intermediate

The COMMANDseries upgrade process from V5 to CS08 has been designed to be as seamless as possible. In this session you will learn how to prepare yourself for a conversion. We will demonstrate an upgrade and the details of the mechanics will be discussed.

IT-002 Oracle Database Management Tools, Maintenance and Performance Tuning
3 Hours
Skill Level: Advanced

This class is intended for individuals who administer an Oracle 10g COMMANDseries database for their company. Oracle 10g Database Architecture and the Oracle 10g architectural and tuning features will be discussed. How to use the management tools for proactive maintenance and how to identify common (performance) issues with the database. The session will also include a discussion on Application of Service Patches, Service Packs and Major Releases to your installed systems. Tuning the physical, logical and memory structure of the Oracle Database to optimize it with COMMANDseries 2006 will be outlined.

IT-003 SQL Server Management Tools, Maintenance and Performance Tuning
3 Hours
Skill Level: Advanced

For customers utilizing Microsoft SQL Server 2005, this class will introduce steps you can take to make sure that your database remains in optimal condition. Topics include: Daily, Weekly and Monthly maintenance schedules, configuring a maintenance plan/schedule, monitoring database events and setting up alerts to avoid critical problems. This class will discuss how to use Enterprise Manager and Transact-SQL to perform administrative tasks and configure a maintenance plan for optimizing database and log sizes with the assistance of Support Services available from Command Alkon. The application of Service Patches, Service Packs and Major Releases to your installed systems will also be discussed. A brief discussion on COMMANDqc will be included in this session.

IT-004 Disaster Prevention and Disaster Recovery Strategies
3 Hours
Skill Level: Intermediate

This session will discuss how to minimize the impact of a potential disaster. We will take a look at some typical system topologies and discuss what could be done to handle or prevent different type of failures. The session will define what a typical disaster recovery plan looks like.

IT-005 Installing and Configuring COMMANDseries in a Citrix Environment
2 Hours
Skill Level: Intermediate, Advanced

This session will cover installing and configuring PS server clients, managing server and server farm settings, publishing CS and resources, and configuring load manager.

IT-006 IT Roundtable
3 Hours
Skill Level: Beginner, Intermediate, Advanced

This session is a facilitated discussion of common IT topics. At this roundtable, we will have engineering leads from each of the Command Alkon product teams available to discuss IT related issues pertaining to their products. IT related questions should be gathered and discussed in this session.

IT-007 Backup and Recovery Strategies to Support COMMANDseries Implementations
2 Hours
Skill Level: Intermediate

This session will outline the backup and disaster recovery best practices recommended to support your COMMANDseries solution implementation. Discussions of the backup system sizing, backup frequency, and restoral methods will be discussed. Disaster Recovery considerations will be presented. After attending this session, IT personnel will have the information necessary to select the hardware for backups and disaster recovery, and will be able to implement backup and disaster recovery for their CAI solution.

IT-008 IT Requirements for Successful OnBase, COMMANDcommerce, COMMANDperformance and ScheduleCom Implementations
1 Hour
Skill Level: Intermediate

Integrating new applications into existing IT environments is often a concern for those that must support these products and ensure their reliability.  In this class we will discuss the hardware, network and security concerns for each of these additional products provided by Command Alkon.  Strategies for deploying these products individually or in combination will be discussed.

IT-009 Oracle Database Upgrade Strategies
4 Hours
Skill Level: Intermediate

This session will focus on upgrading your database-engine from 8i/9i to 10g. The discussion will help you define which version of 10g to choose as well as hardware considerations. The actual installation of a 10g database and the migration of data will also be discussed.

IT-010 SQL Server Database Upgrade Strategies
4 Hours
Skill Level: Intermediate

This session will focus on upgrading your database-engine from SQL Server 2000 to SQL Server 2005. The discussion will help you define which version of SQL 2005 to choose as well as hardware considerations. The actual installation of a 10g database and the migration of data will also be discussed.

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MANAGEMENT TRACK SESSIONS

MGT-001 Exhibitors New Products Seminar
2 Hours
Skill Level: Beginner, Intermediate, Advanced

Come and hear directly from our conference exhibitors regarding what is new in the industry. Take this chance to hear a brief presentation from this year's exhibitors.

MGT-002 COMMANDseries Roadmap
2 Hours
Skill Level: Beginner, Intermediate, Advanced

This session will provide an overview of the COMMANDseries functionality added during the past year and outline the product direction for 2008 and beyond.

MGT-003 COMMANDseries Service Lab (INCLUDES HANDS-ON)
Tuesday afternoon, All day Wednesday, Thursday morning
Skill Level: Beginner, Intermediate, Advanced

Come and interact directly with your Customer Service Representatives, Programmers and Customer Service Management to review your current COMMANDseries product and service issues. During your lab time you will be able to sit down at a workstation with the COMMANDseries application and Command Alkon personnel and review and troubleshoot specific issues. Customer service management will be available for higher level one-on-one discussions on service and/or product issues. Drop by anytime the lab is open or to reserve a specific time slot drop by the Command Alkon Registration Desk and sign up for your desired time.

MGT-004 Batch Service Lab (INCLUDES HANDS-ON)
Tuesday afternoon, All day Wednesday, Thursday morning
Skill Level: Beginner, Intermediate, Advanced

The Command Alkon Batching products have been added to the 2008 Customer Conference Lab Experience! Come meet and interact with several members of the Batch Service Support and Management teams. Take this opportunity to address specific questions regarding your COMMANDbatch, Spectrum, or Eagle systems. Get the personal advice you need, to maximize the performance of your Batching System. Our group wants to hear from you, the user! We welcome the opportunity to hear any feedback you might have about our products or our support. Drop by anytime the lab is open or to reserve a specific time slot drop by the Command Alkon Registration Desk and sign up for your desired time.

MGT-005 Introduction to COMMANDqc
1 Hour
Skill Level: Beginner, Intermediate, Advanced

Geared toward QC personnel, managers or operators, this session will introduce you to Command Alkon's new quality control product - COMMANDqc. This session will provide a high level overview of COMMANDqc and help you understand how quality control can impact your bottom line. Attendees will learn about important benefits including: COMMANDqc integration with your existing management system, management of raw materials, how to prevent out-of-tolerance batches, analytical tools, and how COMMANDqc helps producers to meet both internal and external reporting requirements.

MGT-006 Upgrading from ConAd to COMMANDqc
1 Hours
Skill Level: Intermediate, Advanced

Focused at current users of ConAd V2, this in-depth session will provide a product overview and review of the major differences in ConAd V2 and COMMANDqc. In addition, this session will describe the steps involved in moving from ConAd to COMMANDqc along with the typical project timeline. Specific topics include the hardware and software requirements, integration with COMMANDconcrete, overviews of the major implementation steps, overviews of the improved reporting capabilities and the mix submittal process.

MGT-007 Mix Management using COMMANDqc
1 Hour
Skill Level: Beginner, Intermediate, Advanced

Tired of entering changes to thousands of mix designs to accommodate seasonal and material changes? This session will highlight the mix management features of COMMANDqc that simplify the time consuming task of creating and maintaining mix designs. Concepts such as “laboratory mixes” and mass-change calculations will be discussed in detail. The presentation is designed for QC and technical personnel as well as management and senior operators responsible for mix design maintenance.

MGT-008 Quality Control - The Next Profit Center
1 Hour
Skill Level: Beginner, Intermediate, Advanced

Computerized systems for concrete quality control and mix management have been around our industry for some time, but are becoming an increasingly valuable part of the producer's arsenal of tools to maximize profits and customer satisfaction. This session is directed toward those producers who want to learn how the right quality control system can improve their profitability. An overview of COMMANDqc will be presented, followed by an ROI analysis and a real-world case history.

MGT-009 COMMANDoptimize: Dispatch Optimization
2 Hours
Skill Level: Beginner, Intermediate

This session introduces COMMANDoptimize, our newest dispatch technology. In this course, attendees will receive an introduction to the concepts of optimization; the basis behind the ROI that can be achieved; and the challenges the industry faces to achieve a more cost effective use of their fleet. We will cover the pre-requisites necessary to get your company ready for optimization; the status of our progress in this discipline; and the future business intelligence vision this solution will offer. Owners, Comptrollers, General Managers, and Dispatch Managers will all benefit from this session.

MGT-010 Optimization Early Adopter Round Table
1 Hour
Skill Level: Intermediate, Advanced

This roundtable discussion will include industry leaders and innovators. Discussion topics will include a report on successes with recent installations of COMMANDoptimize; identifying opportunities where optimization will enable a supplier to meet or exceed difficult goals; defining a dispatcher's role and the real-time information a dispatcher needs in an Optimizer environment; and identifying Key Performance Indicators that will best measure dispatch/optimization performance.

MGT-011 Corporate Performance Management
2 Hours
Skill Level: Beginner, Intermediate, Advanced

One of the most critical factors that affect your organization’s performance is the decisions that people make every day throughout the organization. Attend this session to learn how Command Alkon and strategic business partner Cognos/IBM can provide the people in your organization with the information they need to make the right decisions everyday. In this session we will discuss how CPM initiatives can benefit your business by extracting more value from the COMMANDseries application suite and enhancing your knowledge of corporate performance through extended reporting, trend-analysis, dashboards and business event alerts. We will also demonstrate new features in COMMANDperformance8 including report/data warehousing. A migration strategy from COMMANDperformance7 to the new release will also discussed.

MGT-012 COMMANDperformance Training(INCLUDES HANDS-ON)
7 Hours
Skill Level: Intermediate, Advanced

This hands on training session is designed to increase your knowledge of the new COMMANDperformance8 product. Instructors from Command Alkon and Cognos/IBM will guide you through a detailed, hands on training program to introduce you to the report authoring capabilities of Cognos8 and the reporting framework developed by Command Alkon. This workshop oriented class will teach you how to schedule report delivery, create list reports, create crosstab and chart reports, build reports with complex layouts and user prompts and use the power of conditional formatting to modify your report output at run-time. The class will also teach you to use the Office Connection features of Cognos8 to produce and deliver your reports in common Microsoft Office applications. Attendees should be familiar with one or more report authoring applications. Please contact bberryhill@commandalkon.com now to verify your spot in this class.

MGT-013 Financial & Operational Analysis for Executives and Managers
2 Hours
Skill Level: Intermediate, Advanced

This session will focus on the COMMANDseries tools Executives and Managers can use to measure and analyze the financial and operational performance of your business. Topics include: determining your problem customers on the Receivables side, sales, cost and profit analysis, identifying your top customers, and recommendations for operational balancing on the Dispatch side. The discussion will also include Service and Delivery analysis using various time analysis reports available within the system.

MGT-014 COMMANDfleet and the Dispatch Desktop with Mapping Module
2 Hours
Skill Level: Beginner, Intermediate

COMMANDfleet offers the latest solution to the signaling interface for COMMANDsignal and Trimble Mobile Solution customers. The COMMANDfleet interface, a server-based solution supporting concrete and aggregate, provides more stability, scalability, and serviceability than ever before. New to COMMANDfleet is the Mapping Module that integrates MapPoint Maps or Telogis Maps and allows enhanced Snail Trail functionality from any desktop. In addition, the COMMANDfleet client application allows users to view current and historical messages and events through the Diagnostics and Messages/Events Modules. This functionality gives the user more tools to identify and troubleshoot various fleet communication issues.

MGT-015 Fleet Management Roundtable Discussion
1 Hour
Skill Level: Intermediate, Advanced

What's next in the world of Dispatch? Here is an opportunity to express your new ideas for Tracking and Scheduling, as well as Fleet Management and Dispatch Communication. This session will be an open forum discussion, allowing you time to interface with Command Alkon experts and your peers to share best practices and formulate ideas for the future.

MGT-016 Mobile Signaling
2 Hours
Skill Level: Intermediate, Advanced

This session is designed to allow users of the COMMANDsignaling system an opportunity to discuss their experiences with their signaling system with other users of the same system as well as with a signaling technician. Other discussion topics will include basic troubleshooting tips and an overview of the auto-statusing functionality.

MGT-017 ScheduleCom
1 Hour
Skill Level: Beginner

Have you been looking for a better way to communicate start times and locations to your workforce? ScheduleCom is a schedule publishing system designed for the construction materials industry. ScheduleCom allows your dispatch staff to generate a schedule by combining employees, vehicles, work locations and start times. Once the schedule is published, an employee is able to call into the system and hear their schedule as well as any employee messages and questions they need to receive. Additionally, an employee can leave a recorded call in message if they cannot work, arrive on time, etc. ScheduleCom also does away with the cumbersome use of recording equipment. The system uses a Text-to-Speech generator that transfers text entered into a database field and generates speech audio of the data. Among the benefits to using ScheduleCom are that each of your employees receives only the schedule information pertaining to them, and the system logs which employees have accessed the system and received their schedule. During the session, interfaces to time and attendance systems and advanced reporting will also be discussed and demonstrated.

MGT-018 Trimble/CAI Partnership
1 Hour
Skill Level: Intermediate, Advanced

Management from Trimble and Command Alkon will be provide an update on the partnership of the two companies over the last year. New product integration functionality and the cooperative service effort that has been put in place to better serve our customers will be detailed.

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BACK OFFICE TRACK SESSIONS

BKO-001 Recommendations for your Invoicing Processes
2 Hours
Skill Level: Intermediate, Advanced

This session is geared towards existing users of COMMANDinvoicing. The session will review the recommended invoicing process, define recommendations for improving the efficiency of your invoice runs, and discuss what happens when you print and update invoices. You will also take a look at how to correctly edit the General Ledger as part of the invoicing process.

BKO-002 Recommendations for your Receivables Processes
2 Hours
Skill Level: Intermediate, Advanced

This session is geared towards existing users of COMMANDreceivables. The session will review common problem areas including Sales Tax Adjustments and Discount Transactions. A variety of topics associated with Payment and Pre-payment Transactions will be discussed and you will learn exactly what happens when you release and post batches. Intercompany Transactions, Weekly and Monthly Balancing Routines, and configuration options that impact your back office processes will also be covered.

BKO-003 COMMANDseries Invoicing & Receivables Process Consulting(INCLUDES HANDS-ON)
Thursday morning
Skill Level: Intermediate, Advanced

Work one-on-one with our COMMANDseries Back Office experts to ask questions regarding COMMANDinvoicing and COMMANDreceivables. Use this time to review your invoicing routines, General Ledger setup, balancing routines or any other areas where you see a need for improvement in your processes. To reserve a specific time slot with the consultants drop by the Command Alkon registration desk and sign up for your desired time. Or drop by the lab anytime Thursday morning to have your questions answered.

BKO-004 Financial & Operational Analysis for Back Office Personnel
2 Hours
Skill Level: Intermediate, Advanced

This session will focus on the COMMANDseries tools Back Office personnel can use to measure and analyze the day-to-day performance of your business. Topics include: tools and routines for operational balancing using Dispatch, Invoicing, and Inventory reports; examining the financial health of your Receivables using Aging and Credit Reports; using Credit Codes and COMMANDcredit to control customers over their credit limit; Sales, Cost and Profit Analysis report options.

BKO-005 Enterprise Content Management
2 Hours
Skill Level: Beginner

Are your surrounded by more paper than you can manage? Are important documents missing or hard to find? Could you save time and money if documents were routed to the proper department or individual the first time? This session will provide a comprehensive overview of OnBase from Hyland Software, our partner in Enterprise Content Management. A software demonstration will highlight practical and easy to implement solutions for managing tickets, invoices, statements and reports that are crowding your file cabinets and storage areas. Advanced features of OnBase including workflow and e-mail archival will also be covered. This session is designed for individuals with
little or no experience with content management systems.

BKO-006 Enterprise Content Management Solutions
3 Hours
Skill Level: Beginner, Intermediate, Advanced

Looking for ways to add even more value to your Document Management implementation? This session will focus on practical solutions for the construction materials industry using OnBase. Some of the solutions will be presented by your peers that use them each day and will include: batch weight capture, lien processing, customer folders and a Problem Resolution System for customer complaints and issues. A detailed presentation of OCR (Optical Character Recognition) software for accounts payable invoices will also be included. Working knowledge of OnBase is recommended but not mandatory.

BKO-007 OnBase Training Level 1(INCLUDES HANDS-ON)
5 Hours
Skill Level: Beginner, Intermediate

This hands on training session is dedicated to increasing your knowledge of OnBase. Instructors from Command Alkon and Hyland will cover many product details including: Visual COLD, e-mail integration/archival, Scanning, EDM Services, Application Enabler and Document Retention. All attendees must be familiar with OnBase. Please contact
ECM@commandalkon.com now to secure your spot in this class.

BKO-008 OnBase Training Level 2(INCLUDES HANDS-ON)
7 Hours
Skill Level: Intermediate, Advanced

This hands on training session is dedicated to increasing your knowledge of OnBase. Instructors from Command Alkon and Hyland will cover more advanced product details including: Workflow and Workview. All attendees must be present users or administrators of OnBase. Please contact ECM@commandalkon.com now to secure your spot in this class.

BKO-009 COMMANDcommerce
2 Hours
Skill Level: Beginner, Intermediate, Advanced

A customer portal on your corporate website is no longer a novelty – consumers have come to expect access to information pertaining to their business transactions 24/7. Attend this session to learn how the COMMANDcommerce module can provide your customers secure access to information about their orders, deliveries, projects and account status. See how the COMMANDcommerce module helps you to provide service to your customers 24/7.

BKO-010 COMMANDquote Training (INCLUDES HANDS-ON)
2 Hours
Skill Level: Intermediate, Advanced

This session takes a look at the quoting process and offers suggestions on how to best use COMMANDquote to enter and track job information, produce quality quote documents and forecast sales. Much of the class will include hands on training for the module.

BKO-011 COMMANDlien
1 Hour
Skill Level: Beginner

COMMANDlien provides a powerful, integrated management tool to collect lien information, produce lien documents, and monitor lien status in a seamless model that tracks the lien process from Project Quotation through Project completion. In this session you will learn how this highly configurable module can help you manage multiple lien locations, reduce lien management labor costs and help you avoid loss of rights that could cost your company hundreds of thousands of dollars.

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EN ESPANOL

ESP-001 Introducción a COMMANDqc
1 Hora
Skill Level: Beginner, Intermediate

Dirigido a personal de QC, Gerentes u Operarios, esta sesión los introducirá al Nuevo producto de Control de Calidad de COMMAND Alkon - COMMANDqc. Esta sesión les dará una visión global de COMMANDqc y les ayudará a entender como el control de calidad puede impactar su costos de producción. Los Asistentes aprenderán acerca de los importantes beneficios incluyendo: la Integración de este con su actual sistema gerencial, como opera el administrador de materias primas, como prevenir cargues fuera de tolerancia, el uso de herramientas de análisis y como COMMANDqc ayuda a los productores a cumplir requistos de reportes tanto interna y como externamente.

ESP-002 Nuevas Funciones de CS06 y Programación y Seguimiento EXP
2 Horas
Skill Level: Intermediate, Advanced

Esta sesión proveerá una explicación de las nuevas funciones de COMMANDconcrete CS06, un detalle de la visión del producto y las ventajas de actualizar a esta versión. La sesión presentará ejemplos de dicha versión y demostrará algunas de las nuevas funciones que hacen a CS06 una excelente opción. Está sesión está dirigida a gerentes, usuarios, administradores y personal de tecnología que quieran aprender como expandir el uso de la aplicación existente de COMMANDseries.

ESP-003 COMMANDfleet
2 Horas
Skill Level: Beginner

COMMANDfleet es nuestra última solución para clientes con unidades de seguimiento de COMMANDsignal y Trimble Mobile Solutions. COMMANDfleet ofrece mayor estabilidad, escalabilidad y sencillez de uso, además de soportar operaciones de Agregados y Concreto. Además de ser una herramienta para servidores, COMMANDfleet ofrece una herramienta de acceso a modo cliente que le permitirá ver todos los mensajes y eventos actuales e históricos mediante los modules de Diagnósticos y Mensajes y Eventos. La funcionalidad incluida en COMMANDfleet le da las herramientas para identificar y corregir distintos problemas comunicación de su flota, además de darle información detallada sobre el estado de su flota en todo momento. La sesión de COMMANDfleet incluye entrenamiento técnico sobre los diferentes componentes de la aplicación así como el uso de los diferentes módulos de COMMANDfleet a nivel de usuario.

ESP-004 Industrialización de las operaciones de materiales de agregados y otros materiales a granel por medio de Apex 4
2 Horas
Skill Level: Beginner, Intermediate, Advanced

Aprenda como nuestra aplicación Apex 4 puede ayudarle a industrializar sus operaciones de agregados y otros materiales a granel. Esta clase incluye una revisión de las funcionalidades de software y hardware que se usan para automatización de las operaciones, dentro y fuera de la planta. Aprenda también como nuestros clientes existentes han obtenido mejoras en su operación y como esas mejoras se han traducido en otros beneficios.

ESP-005 COMMANDbatch 1.06 y el futuro
2 Horas
Skill Level: Beginner, Intermediate, Advanced

Esta clase se trata de las nuevas funciones y características de COMMANDbatch versión 1.06 y lo que viene en el futuro cercano para la aplicacion. Nuevas funcionalidades y aplicaciones enfocadas al público en general, desde operarios hasta gerencia. Esta clase puede ser atendida por nuevos clientes que desean conocer un poco más de la aplicación.

ESP-006 Sistema de Gestión Electrónica de Documentos y COMMANDcommerce
2 Horas
Skill Level: Beginner, Intermediate, Advanced

Esta sesión es una combinación de dos productos que se complementan entre si; COMMAANDcommerce provee a sus clientes el acceso a información relevante que necesitan para monitorear a diario como pedidos, tiquetes y facturas, así como también ver los documentos reales en el portal web conectado al sistema de Manejo Electrónico de Contenido (Electronic Content Management) el cual les puede ayudar a manejar su flujo de trabajo. Esta es una solución muy práctica para manejar tiquetes, facturas, estados de cuenta y reportes que su gente maneja en archivadores congestionados. Esta sesión provee un repaso de la aplicación OnBase de Hyland Software, nuestro asociado en Manejo Eléctronico de Contenido.

ESP-007 Mesa Redonda
2 Horas
Skill Level: Beginner, Intermediate, Advanced

Discusión abierta para revisar la interacción entre Command Alkon con los clientes en Latino América, así como un panel abierto para retroalimentación en nuevas ideas de productos y la maneras de mejorar la relación con los clientes y el servicio. Se presentará a los clientes nuestra estructura de unidad de negioco para Latino América.

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WORKPLACE TRACK SESSIONS

WKP-001 Delivering Knock Your Socks Off Service
2 Hours
Skill Level: Beginner, Intermediate, Advanced

This seminar shows how to provide blue-ribbon customer service. In this very competitive business world, companies need the edge of superior service. Participants will be provided with strategies to take customer service to the next level by applying the winning "Knock Your Socks Off" formula to the new demands of the 21st century. "Knock Your Socks Off" service prepares employees to deliver service online, via telephone, and in-person to customers and to keep them coming back to your business. "Knock Your Socks Off" service is based on the book by the same name compiled by Performance Research Associates.

WKP-002 Managing Poor Performance and Difficult Employees
2 Hours
Skill Level: Beginner, Intermediate, Advanced

Learn how to deal with poor performers and difficult employees by dealing effectively and efficiently with the situation using coaching and feedback tools.

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