Batching Technical Support

PHONE/E-MAIL CONTACTS

BATCHING CONTROLS EXTENDED SUPPORT PLANS

In order to keep your Command Alkon Batching system in top working order; we offer a variety of Extended Support Plans tailored to the options on your system, and the amount of coverage you would like to have. New batch controls include one year of Priority One support. Customers are automatically billed for 2^nd year support unless they select an alternative plan.

Below is a brief description of the services offered or review the detailed Extended Support Plans for:
COMMANDbatch
Eagle, Eagle Plus, Spectrum V6
Spectrum V4
Eagle Jr
AC2000 EZ-Cal
If you have any questions regarding these support plans please e-mail insidesales@commandalkon.com.

Priority One Extended Support Plan - This is the plan for the producer who wants coverage for all parts of the Command Alkon Batching system.  This option includes Support Updates, Extended Hardware Coverage, and Phone Support Coverage. 

Software Updates & Phone Support - This is the plan for a producer who wants to keep his software current and unlimited access to the Command Alkon Phone Support Professionals.

Phone Support – This option is only available for Eagle, Eagle Plus and Spectrum.  This is the plan for producers that want to take advantage of Command Alkon’s 24/7 365 days a year phone support without being billed on a per call basis.

Per Call - This option is only available for Eagle, Eagle Plus and Spectrum. Per Call Support will be offered at a fixed hourly rate with a minimum charge of one hour.

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