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Batch Controls Technical Support

US & Canada : 1-800-624-1872 - Option 2 (Customer Service) - Option 2 (Batching) - Choose option for your Product Line

Europe, Middle East, Africa, Barbados, Bermuda: 44-117-972-4777

Australia: 800-125-114

New Zealand: 800-449-471

Malaysia: + 44 117 972 4777

Latin America: click here Other Countries: +1 205 879 3282


EXTENDED SUPPORT PLANS
In order to keep your Command Alkon Batching system in top working order; we offer a variety of Plans tailored to the options on your system, and the amount of coverage you would like to have. New batch controls include one year of Priority One support. Below is a brief description of the services offered. These services will vary based on the system you have and the region in which you are located. For questions regarding support plans please e-mail insidesales@commandalkon.com.

Priority One Extended Support Plan - This is for the producer who wants coverage for all parts of the Command Alkon Batching system.  This option includes Support Updates, Extended Hardware Coverage, and Phone Support Coverage. 

Software Updates & Phone Support - This is for a producer who wants to keep the software current and have unlimited access to the Command Alkon Phone Support Professionals.

Phone Support – This plan, available only on certain systems, allows you to take advantage of our 24/7/365 phone support without being billed on a per call basis.

Per Call - Per Call Support will be offered for some systems only, and at a fixed hourly rate with a minimum charge of one hour.